Community Progress Council
  • 14-Jul-2022 to 13-Aug-2022 (PST)
  • York, PA, USA
  • Hourly
  • Full Time

Benefits include medical, dental, and vision, 401k, and accrued time off. Now through September 30, 2022, new CPC team members can earn a one-time incentive payment of $1,000 upon hire, and an additional $500 after 90 days in your role.


Community Progress Council invites you to be part of its team of dedicated professionals who work to help low income individuals and families reach self-sufficiency. Our workforce of 240 employees is mission-driven to provide client-centered, coordinated services by building trusting relationships with those in need.

Community Progress Council is committed to creating a diverse, inclusive, and equitable organization to serve our community. CPC works to ensure all staff have the knowledge, values, and skills to empower clients and one another - respecting and welcoming each person's unique experiences and cultural differences.

As the community action agency of York County, CPC offers services in more than 20 locations throughout the county. We provide our neighbors with opportunities in early childhood education, nutrition counseling, workforce development, housing and financial education and our Self-Sufficiency Program, all which support low-income individuals toward their goal of achieving financial stability.

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SUMMARY: Serves as the first point of contact for individuals seeking services from Community Progress Council. Has a full understanding of CPC programming, and develops and maintains strong working relationships with community partners. Plays an essential role in integrating and coordinating services to clients that support them in reaching self-sufficiency. Provides individualized, culturally sensitive support to the whole family using a relationship-based and client-centered approach to coordinate services internally and externally. Problem solves with families to address crisis, then provides efficient transition to assigned program coach.


  • Manage walk-in clients, phone calls, and scheduled appointments efficiently and in conjunction with team members;
  • Develop and maintain relationships with community agencies and groups to coordinate referrals and services to clients; help to identify gaps in services;
  • Interview and assess client needs to determine program placement and potential referrals; and Partner with clients to problem solve;
  • Follow-up on referrals to ensure client needs are met;
  • Complete timely and accurate data entry, maintain accurate records, and adhere to confidentiality standards;
  • Advocate on behalf of the client to ensure timely, effective, and appropriate delivery of services;

EDUCATION and EXPERIENCE: Associates degree in Social Services or a related field, plus at least two years of related experience is preferred.

Community Progress Council
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